Refund Policy

Refund Policy – Falcon Trends

At Falcon Trends, your satisfaction is our utmost priority. We understand that shopping for fashion and lifestyle products online requires trust and assurance. If you’re not completely satisfied with your purchase, we’re here to help with our transparent and hassle-free refund policy.

1. Eligibility for Refunds:
We offer refunds for products that meet the following criteria:

  • The item is in its original condition, unworn, and undamaged.
  • The product must be returned within 30 days of the delivery date.

2. Initiating a Refund:
To initiate a refund, please follow these steps:

  1. Contact our Customer Support team at support@falcontrends.com within 7 days of receiving the product, stating the reason for your dissatisfaction.
  2. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
  3. Pack the item securely in its original packaging, along with all accessories and tags.
  4. Write the provided RAN clearly on the package.

3. Return Shipping:
Customers are responsible for the return shipping costs unless the product received was defective, damaged, or incorrect. We recommend using a tracked and insured shipping method to ensure the safe return of the item. Falcon Trends will not be held liable for lost or damaged return shipments.

4. Inspection and Processing:
Once we receive your return, our team will inspect the product to ensure it meets our refund eligibility criteria. If approved, we will initiate the refund process.

5. Refund Options:
Depending on your preference and the circumstances, we offer the following refund options:

  • Original Payment Method: The refund amount will be credited to the original payment method used during the purchase.
  • Store Credit: If you prefer, we can issue the refund as store credit that you can use for future purchases.

6. Processing Time:
Refunds are typically processed within 7 business days after we receive the returned product. Please note that the timing of the refund appearing in your account may vary based on your payment provider.

7. Non-Refundable Items:
Certain items are not eligible for refunds, including:

  • Items marked as “Final Sale.”
  • Earrings and intimate apparel due to hygiene reasons.

8. Damaged or Defective Products:
If you receive a damaged, defective, or incorrect product, please contact us immediately at support@falcontrends.com with relevant details and images. We will arrange for a replacement or a full refund, including return shipping costs.

At Falcon Trends, we are committed to ensuring your shopping experience is smooth and enjoyable. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our Customer Support team. Your satisfaction is our priority, and we’re here to assist you every step of the way.

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